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Old as dirt
Tomato Guru
USA
246 Posts |
 Posted - Sep 06 2007 : 3:40:31 PM
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I got a new computer and I downloaded 1540 to try it and the trial just expired. I can't seem to go back to 1445 for which I had a license. When I enter the key, it says that it is a key for a version that no longer has technical support, which is true, but shouldn't it still be good for 1445? I had not removed VA from my old computer, but I have now and the symptoms are the same.
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Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 07 2007 : 08:44:10 AM
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Have you tried installing 1445 over the top of 1540? Or did you use some other method?
When you go into the VA options dialog which version does it report is currently installed?
I am not quite sure why this is failing, but it certainly should work. |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 07 2007 : 11:02:12 AM
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Here is the stuff from the about box.
To get this far, I had to click the "Try" button. The "Enter Key" button gives me the expired key message.
I think I tried just loading 1445 on top of 1540, but when that didn't work I uninstalled VA and loaded 1445 again. When that didn't work I tried 1299 and that still didn't work. I don't think it even asked for a key, but I'm not sure. The last thing I did was to uninstall and delete the VA directory from program files and reinstall. Is it tied to the Internet somehow, because the tips screen isn't what I remember, though it has been a long time since I have had the tips come up at startup.
Ken
VA_X.dll file version 10.2.1445.0 built 2006.04.12
Licensed to:
VA X: [email protected] (1-user license) Support ends 2005.04.12
VA.NET 7.1:
VAOpsWin.dll version 1.3.2.4
VATE.dll version 1.0.4.15
DevEnv.exe version 8.0.50727.762
msenv.dll version 8.0.50727.762
Font: Verdana 15(Pixels)
Comctl32.dll version 6.0.2900.2982
WindowsNT 5.1 Build 2600 Service Pack 2
2 processors
Platform: Win32
Stable Includes:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\PlatformSDK\\include;
C:\\Program Files\\Microsoft Visual Studio 8\\SDK\\v2.0\\include;
Library Includes:
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfc;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\mfcm;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\atlmfc\\src\\atl;
C:\\Program Files\\Microsoft Visual Studio 8\\VC\\crt\\src;
Other Includes:
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Ken |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 07 2007 : 12:18:13 PM
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When I try to go back all the way to 1299 or 1298 it seems to install without error but when I start VS it gives the following message box:
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Microsoft Visual Studio
The Add-in 'Visual Assist X' failed to load or caused an exception.
Would you like to remove this Add-in?
If you choose yes, you will need to reinstall the Add-in to use it again.
Error Message: ClassFactory cannot supply requested class
Error number: 80040111
Yes No
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Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 07 2007 : 2:02:47 PM
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*um* that's not good.
Do you see this problem with VA 1445? Or is it "simply" refusing to accept your key?
I have asked internally for a trial key for 1445. Since this would have a different end date I am hoping that it will successfully install and replace the current key. If this works we can then work from there. |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 07 2007 : 2:24:07 PM
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1445 is refusing my key, but if I click "Try" instead of "Enter Key" it loads OK saying that my trial period is up in 2 days.
I can't tell you how much I depend on VA. I didn't know until it quit working. |
Ken |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 10 2007 : 1:43:26 PM
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| Any luck getting the new key so we can go on? |
Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 10 2007 : 4:56:35 PM
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| I have something, I have emailed you about it. |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 10 2007 : 7:21:39 PM
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Please try sending it again. I've corrected my email address in my profile.
Thanks |
Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 11 2007 : 07:28:13 AM
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| email sent. Hopefully you will get this one. |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 11 2007 : 12:45:13 PM
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I only thought that I corrected my email address in my profile. I can't seem to get that done, first by not reading the instructions that came with the email saying that someone was changing my email, and then by be impatient and trying to do it again. So now it is locked up.
Can you please send it to "handsaw" instead of "handsom" with the rest of the address being the same as in the profile. |
Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 11 2007 : 1:13:58 PM
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The forum software does not give me access to the email addresses. I get a "send email" form, which I can type my message into, but no information on where it is being sent. A good way of stopping people harvesting email addresses, but a touch unhelpful at this time.
The trial key is:
Trial License
AE62-928B-D534-440B-758F-D1A4-733B-AAF3-BE61-1D4C-DD11-005F
It is not worth fussing over to much, I doubt this will help anyone else, I am just reluctant to post keys to the forum on principle 
I am hoping that this will be accepted by the system, and that VA will run successfully. If so then it is possible that in a day or two's time you can use the Enter Key button in the VA options dialog to enter your actual licence key, and that this will then be accepted.
Its a reasonable theory. At the very least the trial key should work and give us a few days grace. |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 11 2007 : 10:08:00 PM
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I decided that I needed VA too much to spend any more time trying to get my old version to work again and purchased an upgrade.
If anyone thinks that Whole Tomato does not give support, and I saw one entry to that effect while looking into why I was having trouble changing my email address, tell them to look at the effort that they put into supporting me, and my technical support ran out over a year ago. Thanks. |
Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Sep 12 2007 : 09:02:42 AM
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We do try to offer very good support. I personally feel this is very important.
Be sure to check out the new refactoring features, and have a look at this thread as well
http://forum.wholetomato.com/forum/topic.asp?TOPIC_ID=6149 |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Sep 12 2007 : 10:22:20 AM
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| Is that feature in 1559 as well? |
Ken |
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rhummer
Tomato Guru
USA
527 Posts |
Posted - Sep 12 2007 : 10:42:59 AM
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| Yes, it's been in every build since 1559. Very cool feature :) |
Tools Engineer - Raven Software
VS2005 SP2/VS2008 SP1 - VAX <LATEST> - Win 7 x64
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Oct 29 2012 : 9:47:06 PM
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Here it is over 5 years later and I find myself with pretty much the same problem.
I want to upgrade, but I have changed computers and don't have my old key.
I don't even remember which version of VA I had. I am running the trial version right now.
What do you suggest?
Thanks |
Ken |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Oct 29 2012 : 10:22:07 PM
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| I have asked support to have a look for your key, we should have this on file. |
zen is the art of being at one with the two'ness |
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feline
Whole Tomato Software
United Kingdom
18750 Posts |
Posted - Oct 30 2012 : 2:10:21 PM
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| You should have the keys in your email |
zen is the art of being at one with the two'ness |
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Old as dirt
Tomato Guru
USA
246 Posts |
Posted - Oct 31 2012 : 09:51:14 AM
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I got them and they worked 1st time. :-)
Thanks |
Ken |
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Topic |
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Trouble moving to a new computer
