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 Has there been a trial login change?
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SEELE
New Member

Australia
5 Posts

Posted - Jun 07 2023 :  8:54:28 PM  Show Profile  Reply with Quote
Hey Fellas,


I've been loving VA for many years!

Today I tried to get a friend to trial it,

When he ran the installer and started VS it asked him to login!?

This is not something I've ever seen before and the requirements for phone number etc immediately scared us away.

My question is: Is this new? If so what was the last build without this problem because no one i know is giving their phone number away just to do a quick test.

All the best! looking forward to hearing what has happened here.

Luke

ChrisG
Whole Tomato Software

USA
299 Posts

Posted - Jun 08 2023 :  02:04:06 AM  Show Profile  Reply with Quote
No, it's not exactly new. We have had the same form on our website for years and moved it in-product instead. You don't have to log in to try the product. There is no account required and the trial starts immediately.
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feline
Whole Tomato Software

United Kingdom
18840 Posts

Posted - Jun 08 2023 :  07:25:46 AM  Show Profile  Reply with Quote
To answer the other question, VA Build 2023.2, VA_X_Setup2488_0.exe is the last version that doesn't prompt when running in trial mode.

zen is the art of being at one with the two'ness
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SEELE
New Member

Australia
5 Posts

Posted - Jun 09 2023 :  02:27:12 AM  Show Profile  Reply with Quote
Thanks guys! very useful info!


@ChrisG regarding your comment, "You don't have to log in to try the product".

How may we use the software without logging in? This in-program login screen has a close button but that disables Visual Assist.

Thank you both kindly for you prompt support! Looking forward to learning more.

Warm Regards
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ChrisG
Whole Tomato Software

USA
299 Posts

Posted - Jun 09 2023 :  1:17:54 PM  Show Profile  Reply with Quote
The only time you will be required to log in to the product is during registration of a purchased license, not for a trial.

For the "Activate 30-day trial" dialog, the trial will begin as soon as you click "Activate trial". No account is created or required at that time.

What is the title of the dialog you are seeing? Could you shoot [email protected] a screenshot? Closing the trial activation dialog should just return you to the previous dialog if you don't fill it in.

Edited by - ChrisG on Jun 09 2023 1:19:43 PM
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ChrisG
Whole Tomato Software

USA
299 Posts

Posted - Jun 09 2023 :  1:34:03 PM  Show Profile  Reply with Quote
We might be mixing up terms. The trial dialog does ask for customer information (same info as the form on our site) but does not require or create an account.

You must fill in the customer information form in order to begin the trial.

Edited by - ChrisG on Jun 09 2023 1:45:50 PM
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SEELE
New Member

Australia
5 Posts

Posted - Jun 09 2023 :  6:40:20 PM  Show Profile  Reply with Quote
Thanks Chris,

I believe many people will refuse to give out personal details to simply trial software.

I STRONGLY suggest removing this requirement, I could have converted several collogues recently had this requirement not been put in place.

Giving out details (especially phone numbers) is kind of a no-no in my country and makes the software look more like ransomware or marketing spyware.

Obviously on purchase you can have this info but trial needs to be painless and quick, I'm certain the number of people willing to trial VA will fall to zero in short order if this is not fixed.

Thankfully I still have an old pre VA_X_Setup2488_0.exe installer but I consider anything after that unusable in terms of introducing new people to VA.

Please make sure this gets to whoever needs to hear it.

You guys have an amazing product but this ruins it.

Warm hopeful regards!
Luke
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slicer4ever
New Member

3 Posts

Posted - Jun 12 2023 :  4:20:12 PM  Show Profile  Reply with Quote
Agreed, requiring personal information for a trial is pretty scummy practice tbh.
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SEELE
New Member

Australia
5 Posts

Posted - Jun 12 2023 :  9:01:42 PM  Show Profile  Reply with Quote
slicer4ever hear! hear!
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ChrisG
Whole Tomato Software

USA
299 Posts

Posted - Jun 16 2023 :  01:50:05 AM  Show Profile  Reply with Quote
I forwarded your feedback. In response, we will make the phone number field optional starting next release.
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SEELE
New Member

Australia
5 Posts

Posted - Jul 04 2023 :  01:07:31 AM  Show Profile  Reply with Quote
That's wonderful to hear! Phone number is really a no-no so this should be considered a big improvement! Thank you kindly.
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