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dgregorius
New Member

USA
6 Posts

Posted - Aug 12 2019 :  2:46:47 PM  Show Profile  Reply with Quote
I just got a new license and tried to create an associated account. I think I tried to register before confirming the account. The system says I need to re-activate, but what does this mean. When I try create an account now nothing happens. Both from different PCs using different browsers. I wrote a support email and no one got back to me.

Guys! This is like a super crappy experience for paying customer. Essentially I have paid for a product and cannot use it! would appreciate if someone can look into this.

xlaser
Starting Member

1 Posts

Posted - Aug 12 2019 :  2:58:39 PM  Show Profile  Reply with Quote
Same to me ...
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accord
Whole Tomato Software

United Kingdom
3195 Posts

Posted - Aug 12 2019 :  5:18:57 PM  Show Profile  Reply with Quote
Oh, so sorry guys. I understand your frustration. I'm from tech support department but drop an email to licenses at wholetomato dot com, they will look into the problem. The email is monitored on business days.

Edited by - accord on Aug 12 2019 5:20:09 PM
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dgregorius
New Member

USA
6 Posts

Posted - Aug 12 2019 :  5:27:33 PM  Show Profile  Reply with Quote
I did. No reply
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accord
Whole Tomato Software

United Kingdom
3195 Posts

Posted - Aug 12 2019 :  5:40:47 PM  Show Profile  Reply with Quote
When did you send the email? As far as I know, it can take up to 2-3 business days for them to reply.

In the meantime, are you aware of this page?
https://docs.wholetomato.com/default.asp?W841

You might be able to find an answer there.
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dgregorius
New Member

USA
6 Posts

Posted - Aug 12 2019 :  6:24:00 PM  Show Profile  Reply with Quote
Yeah, that is exactly what is happening. They need to verify my account manually. I sent my email on Friday and haven't heard back. All these problems are due to a badly implemented registration process and I as a customer have to live through it. In the meantime I cannot use VA because it takes you 2-3 business days to verify my account. Ridiculous!!! This really makes me want to quit my license and use default Intellisense and Entrian. You are not reliable and obviously are not taking your customers serious!
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accord
Whole Tomato Software

United Kingdom
3195 Posts

Posted - Aug 12 2019 :  6:54:17 PM  Show Profile  Reply with Quote
If you write an email to support@wholetomato.com, I'll try do it myself. I should be able to access the database and activate your account. I need basic details such as your email address. I don't have access to email sent to licenses. Only to tech support.

Please include the URL of this topic in the email so I can match it up.

Edited by - accord on Aug 12 2019 6:57:14 PM
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accord
Whole Tomato Software

United Kingdom
3195 Posts

Posted - Aug 12 2019 :  7:38:09 PM  Show Profile  Reply with Quote
I got your email, thank you. I've replied there.
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dgregorius
New Member

USA
6 Posts

Posted - Aug 12 2019 :  7:48:26 PM  Show Profile  Reply with Quote
Great, this solved my problem!

Thanks for looking into this. I appreciate your help!
-Dirk
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