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 Awaiting Network license and info
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hb-ti-wt
New Member

Canada
4 Posts

Posted - Aug 01 2019 :  10:04:30 AM  Show Profile  Reply with Quote
We sent in our request form for a Network (NNU) license 8 days ago, and have yet to receive a reply. As a result the software we purchased almost 2 weeks ago sits unused. Would appreciate a prompt reply.

HB.

accord
Whole Tomato Software

United Kingdom
3245 Posts

Posted - Aug 01 2019 :  10:23:50 AM  Show Profile  Reply with Quote
Sorry to hear that. Can you please contact licenses at wholetomato dot com? They're the ones dealing with licensing issues.
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hb-ti-wt
New Member

Canada
4 Posts

Posted - Aug 01 2019 :  10:43:02 AM  Show Profile  Reply with Quote
I have done that, no reply so far.
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accord
Whole Tomato Software

United Kingdom
3245 Posts

Posted - Aug 01 2019 :  10:55:11 AM  Show Profile  Reply with Quote
Chris is investigating, discussing it internally to figure out what went wrong.
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hb-ti-wt
New Member

Canada
4 Posts

Posted - Aug 01 2019 :  11:26:53 AM  Show Profile  Reply with Quote
Just received the email, thank you.

HB.
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hb-ti-wt
New Member

Canada
4 Posts

Posted - Aug 01 2019 :  11:29:57 AM  Show Profile  Reply with Quote
We have other existing VA licenses that will come up for renewal this year, will we be able to roll those into this license server as well, at renewal time?

HB.
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ChrisG
Whole Tomato Software

USA
176 Posts

Posted - Aug 01 2019 :  12:38:07 PM  Show Profile  Reply with Quote
I believe so, but that is a question best asked of renewals@wholetomato.com.
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