| Author |
 Topic  |
|
|
shinoj
Junior Member
10 Posts |
 Posted - Apr 03 2017 : 04:15:38 AM
|
Hi,
I recently changed my laptop. In my previous laptop, I was using VA X for VS 2005, 2012 and 2013 and were working fine. But on my new laptop, only VS 2005 and 2012 works fine. VA X is not getting installed for VS 2013. Please help.
Old Lap top details
----------------------
License: [email protected] (2-user license) Support ends 2014.09.19
VA_X.dll file version 10.9.2047.0 built 2014.09.16
DevEnv.exe version 12.0.21005.1 Professional
msenv.dll version 12.0.21005.1
Comctl32.dll version 6.10.9600.17810
Windows 8.1 6.3 Build 9600
4 processors (x86-64, WOW64)
Language info: 1252, 0x409
New Lap top
----------------
OS : Win 10
VA X for VS 2013 - not installing
VA X for VS 2005 and 2012 - installed successfully.
Thanks in advance,
Shinoj |
|
|
feline
Whole Tomato Software
United Kingdom
18749 Posts |
Posted - Apr 03 2017 : 04:59:05 AM
|
This is a little strange. Firstly, can you please look in the:
IDE tools menu -> Extensions and Updates...
dialog, and see if VA is listed as an installed extension. It is possible VA is installed, but disabled. If so, can you enable VA from this dialog?
If this doesn't help, can you please look and see if you have:
IDE tools menu -> Options -> Environment -> Extensions and Updates -> Load per user extensions when running as administrator
turned On or Off. If this is Off, does turning this On and restarting VS2013 make any difference? |
zen is the art of being at one with the two'ness |
 |
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 03 2017 : 07:06:59 AM
|
Hi,
Thanks for the reply.
But I am sorry to say that VA is not listed in the tools->Extensions and Updates.
Also " Load per user extensions when running as administrator" option is already turned on.
I tried reinstalling, but no use.
Please help.
|
|
|
|
feline
Whole Tomato Software
United Kingdom
18749 Posts |
Posted - Apr 03 2017 : 4:00:44 PM
|
When you run the VA installer, is the "Microsoft Visual Studio 2013" check box enabled or disabled? Is this checked or unchecked by default?
How are you running VS2013? Are you running this as the current user, or loading the IDE as a different user?
Are you passing any odd command line switches to the IDE on start up? |
zen is the art of being at one with the two'ness |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 04 2017 : 07:10:27 AM
|
Hello,
1. During installation the specified check box was selected by default. I dint changed it.
2. VS2013 is running as Administrator.
3. No command lines passed.
|
|
|
|
feline
Whole Tomato Software
United Kingdom
18749 Posts |
Posted - Apr 04 2017 : 08:35:13 AM
|
First up, can you please look in the directory:
%USERPROFILE%\AppData\Local\Microsoft\VisualStudio\12.0\Extensions
and see if any sub directories have been created? If so, they will have "random" names, hashed strings, but please look inside any directories you see, and see if any of them contain "va_x.dll".
This will tell us if VA was actually installed, even though it is not showing up.
Next, can you please open your %TEMP% directory and delete all of the files and directories that you are able to delete. Now re-run the VA installer, just for VS2013, and see what happens. I doubt this will make any difference, but hopefully there will be one or more files with the name:
VSIXInstaller_*.log
in the %TEMP% directory. If so, these may offer a clue as to what is happening here. |
zen is the art of being at one with the two'ness |
|
|
|
sean
Whole Tomato Software
USA
2817 Posts |
Posted - Apr 04 2017 : 10:20:53 AM
|
quote:
Originally posted by shinoj
2. VS2013 is running as Administrator
Are you running VS2012 as administrator?
Are you running the installer as administrator?
|
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 05 2017 : 12:57:22 AM
|
I checked in the folder %USERPROFILE%\AppData\Local\Microsoft\VisualStudio\12.0\Extensions. There was no folders and no files named va_x.dll.
Cleared %TEMP% and tried installing again for VS 2013 alone. Still no result. |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 05 2017 : 02:05:32 AM
|
| I have the logs collected from TEMP. Kindly let me know how to attach those files. |
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 05 2017 : 5:40:22 PM
|
You can send the files in using the following form. Please paste the URL of this topic to the "your request" field so we can match it up.
http://www.wholetomato.com/support/contact.asp
Alternatively, you can install directly inside of Visual Studio. Search for Visual Assist at:
Tools -> Extensions and Updates -> Online
and then click download. Does it make any difference? |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 05 2017 : 11:58:11 PM
|
I have send the logs as requested.
If I install using "Tools -> Extensions and Updates -> Online" will it consider my license? |
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 06 2017 : 12:56:07 AM
|
| Yes, licensing works exactly the same way when you install through the extension manager. |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 06 2017 : 12:58:34 AM
|
| What I am trying to tell is, my license is from 2013. Will it accept the same license.? |
|
|
|
sean
Whole Tomato Software
USA
2817 Posts |
Posted - Apr 06 2017 : 01:07:15 AM
|
| No, your 2013 license will not be accepted when you install using Extensions and Updates. |
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 06 2017 : 01:11:13 AM
|
Support for Visual Studio 2013 RTM was introduced in Visual Assist Build 2007.
This requires software maintenance through 2013.11.15. You can check your date in the license.
However, fixes related to later VS2013 updates were added later.
Can you please try installing the latest VA to see if it makes any difference?
You will be granted a 7 day trial while you can decide if you want to renew your maintenance or want to downgrade. |
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 06 2017 : 01:12:04 AM
|
| Also, Sean is right. Extension and Updates is downloading the latest VA thus you need a fresh license (that covers the date of the latest build) |
Edited by - accord on Apr 06 2017 01:12:50 AM |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 06 2017 : 01:29:46 AM
|
I purchased license in Oct 2013. The build i am using is of 2014 (VA_X.dll file version 10.9.2047.0 built 2014.09.16). It was working fine with VS 2013 in my old lap top till last week.
|
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 06 2017 : 12:36:29 PM
|
Which version of Visual Studio 2013 were you using on the old laptop? You can check it by either checking out Help -> About in Visual Studio or the number after "DevEnv.exe version" in VA info.
I'm wondering if it is the same version on your old and new laptop. Also, which version of the .NET framework is Help -> About showing on your old laptop? |
Edited by - accord on Apr 06 2017 12:40:23 PM |
|
|
|
accord
Whole Tomato Software
United Kingdom
3287 Posts |
Posted - Apr 06 2017 : 12:41:35 PM
|
Also, can you please try if installing build 2212 makes any difference? We're constantly fixing problems and you may be running into a problem that is already fixed.
http://www.wholetomato.com/downloads/default.asp |
Edited by - accord on Apr 06 2017 12:42:27 PM |
|
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 07 2017 : 05:55:16 AM
|
New Laptop
-------------------
Microsoft Visual Studio Professional 2013
Version 12.0.21005.1 REL
Microsoft .NET Framework
Version 4.6.01586
Old Laptop has been replaced. So cannot check version.
Tried installing build 2212. It is working with VS2013. But my license is not getting accepted there. :(
|
|
|
|
sean
Whole Tomato Software
USA
2817 Posts |
|
|
shinoj
Junior Member
10 Posts |
Posted - Apr 10 2017 : 12:00:48 AM
|
That worked. Thanks for that :)
|
|
|
| |
Topic |
|
Not able to install.
