Whole Tomato Software Forums
Whole Tomato Software Forums
Main Site | Profile | Register | Active Topics | Members | Search | FAQ
User name:
 Password:
Save Password
Forgot your password?

 All Forums
 Visual Assist
 Technical Support
 not qualify to run this build		  New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

cr500mh6
New Member

2 Posts
Posted - Mar 14 2015 :  3:10:54 PM  Show Profile  Reply with Quote
I have a new PC because the old burned down, the hard drive is broken.
On this, the exe of visual assits was saved.
I have VS2010 loaded onto my new PC and then downloaded from your homepage Visual Assist and installed. The error message came.
---------------------------
Software Maintenance Expired
---------------------------
You Entered a key Which does not qualify to run this build.
You must purchase a new license to run this build, or revert
to a previous build. Previous builds can be downloaded from
http://www.wholetomato.com/support/history.asp.
---------------------------
OK
---------------------------

I have no idea what a Visual Assist Build I have to upload from your archive page.

On 07/28/2013 I bought the program.

Can you tell me what is the correct Visual Assist Build.

Thanks in advance

feline
Whole Tomato Software

United Kingdom
19249 Posts
Posted - Mar 14 2015 :  3:57:03 PM  Show Profile  Reply with Quote
Normally you will be running in trial mode, so I assume VA thinks that it has been installed for a while now, with an old key, and the trial has expired.

Can you please run regedit and look for the value:

HKEY_CURRENT_USER \\ Software \\ Whole Tomato \\ Visual Assist X \\ UserName = "..."

this should hold the first line of the license key installed on this machine, which will look something like:

[email protected] (1-user license) Support ends 2013.04.23

you can check which versions of VA your license covers by checking out the "requires software maintenance through" dates on the page:

http://www.wholetomato.com/support/history.asp

any version with a date before your support ends will work. This date will probably be 2014.07.28, giving you Visual Assist Build 2043, which requires software maintenance through 2014.07.10.
zen is the art of being at one with the two'ness
Go to Top of Page

cr500mh6
New Member

2 Posts
Posted - Mar 16 2015 :  02:07:46 AM  Show Profile  Reply with Quote
Thank you for your quick response
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
© 2023 Whole Tomato Software, LLC Go To Top Of Page
Snitz Forums 2000