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Visual Assist Build 2074 crashed

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hunt007
Senior Member

27 Posts

Posted - Sep 02 2015 : 03:17:02 AM

I uninstalled Visual Assist Build 2068

cleaned up registry using a registry cleaner
It mainly deleted
HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X

I installed Visual Assist Build 2074

crash
http://i.imgur.com/3MwYq2j.jpg

I have the key, just that vax will not let me enter it.

accord
Whole Tomato Software

United Kingdom
3287 Posts

Posted - Sep 02 2015 : 05:01:33 AM

You should be able to update Visual Assist without any registry cleaning or uninstalling. Did you try upgrading by just running the new installer?

Can you please save out and send in a minidump as it's explained in the following KB entry?
http://support.wholetomato.com/default.asp?W303

Zip your minidump file and attach it to a request for assistance. Please include your URL of this forum post so we can match it up.

http://www.wholetomato.com/support/contact.asp

hunt007
Senior Member

27 Posts

Posted - Sep 02 2015 : 07:01:36 AM

> You should be able to update Visual Assist without any registry cleaning or uninstalling

But I like to have a clean install always.

I'll see if I can upload a dump. My company policy may not allow me, I have to confirm with my manager.

Till then use the this and the image uploaded above:

0:000:x86> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

FAULTING_IP:
KERNELBASE!RaiseException+58
7597c42d c9 leave

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000000007597c42d (KERNELBASE!RaiseException+0x0000000000000058)
ExceptionCode: e0434352 (CLR exception)
ExceptionFlags: 00000009
NumberParameters: 5
Parameter[0]: 0000000080131604
Parameter[1]: 0000000000000000
Parameter[2]: 0000000000000000
Parameter[3]: 0000000000000000
Parameter[4]: 000000005a550000

CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
eax=003f7c68 ebx=00000005 ecx=00000005 edx=00000000 esi=003f7d28 edi=00000001
eip=7597c42d esp=003f7c68 ebp=003f7cb8 iopl=0 nv up ei pl nz ac po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200212
KERNELBASE!RaiseException+0x58:
7597c42d c9 leave

FAULTING_THREAD: 00000000000011f8

DEFAULT_BUCKET_ID: CODE_CORRUPTION

PROCESS_NAME: devenv.exe

ERROR_CODE: (NTSTATUS) 0xe0434352 - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xe0434352 - <Unable to get error code text>

EXCEPTION_PARAMETER1: 0000000080131604

EXCEPTION_PARAMETER2: 0000000000000000

EXCEPTION_PARAMETER3: 0000000000000000

EXCEPTION_PARAMETER4: 0

APPLICATION_VERIFIER_FLAGS: 0

CHKIMG_EXTENSION: !chkimg -lo 50 -d !USER32
771178e2-771178e6 5 bytes - USER32!GetMessageW
[ 8b ff 55 8b ec:e9 6a 97 2f e1 ]
77117bd3-77117bd7 5 bytes - USER32!GetMessageA (+0x2f1)
[ 8b ff 55 8b ec:e9 83 7d 30 e1 ]
771205ba-771205be 5 bytes - USER32!PeekMessageW (+0x89e7)
[ 8b ff 55 8b ec:e9 d0 0a 2f e1 ]
77120894-77120898 5 bytes - USER32!MsgWaitForMultipleObjectsEx (+0x2da)
[ 8b ff 55 8b ec:e9 82 08 2f e1 ]
77123924-77123928 5 bytes - USER32!GetQueueStatus (+0x3090)
[ 8b ff 55 8b ec:e9 07 d7 2e e1 ]
77123ff8-77123ffc 5 bytes - USER32!NtUserGetScrollBarInfo (+0x6d4)
[ b8 93 10 00 00:e9 82 9d c7 e3 ]
77124018-7712401e 7 bytes - USER32!GetScrollInfo (+0x20)
[ 6a 10 68 70 40 12 77:e9 46 9d c7 e3 cc cc ]
771240cf-771240d5 7 bytes - USER32!SetScrollInfo (+0xb7)
[ 6a 10 68 30 41 12 77:e9 e5 a9 c3 e3 cc cc ]
77124162-77124166 5 bytes - USER32!NtUserShowScrollBar (+0x93)
[ b8 3d 10 00 00:e9 55 bc c3 e3 ]
77124234-77124238 5 bytes - USER32!GetScrollPos (+0xd2)
[ 8b ff 55 8b ec:e9 4d 96 e9 e3 ]
77125f74-77125f78 5 bytes - USER32!PeekMessageA (+0x1d40)
[ 8b ff 55 8b ec:e9 d0 bf 2e e1 ]
771287a5-771287a9 5 bytes - USER32!SetScrollPos (+0x2831)
[ 8b ff 55 8b ec:e9 e0 be c2 e3 ]
77128d3a-77128d40 7 bytes - USER32!EnableScrollBar (+0x595)
[ 6a 10 68 98 8d 12 77:e9 70 71 c3 e3 cc cc ]
77128ecb-77128ecf 5 bytes - USER32!OpenClipboard (+0x191)
[ 8b ff 55 8b ec:e9 e0 b1 02 fd ]
771290c4-771290c8 5 bytes - USER32!GetScrollRange (+0x1f9)
[ 8b ff 55 8b ec:e9 ee 47 e9 e3 ]
7713d50b-7713d50f 5 bytes - USER32!SetScrollRange (+0x14447)
[ 8b ff 55 8b ec:e9 e2 06 b4 e3 ]
7713f5a9-7713f5ad 5 bytes - USER32!NtUserWaitMessage (+0x209e)
[ b8 0c 10 00 00:e9 ed 03 2e e1 ]
77158e57-77158e5b 5 bytes - USER32!SetClipboardData (+0x198ae)
[ 8b ff 55 8b ec:e9 44 af ff fc ]
77159f1d-77159f21 5 bytes - USER32!GetClipboardData (+0x10c6)
[ 8b ff 55 8b ec:e9 de 9c ff fc ]
101 errors : !USER32 (771178e2-77159f21)

APP: devenv.exe

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

MANAGED_STACK: !dumpstack -EE
No export dumpstack found

PRIMARY_PROBLEM_CLASS: CODE_CORRUPTION

BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS_CLR_EXCEPTION

LAST_CONTROL_TRANSFER: from 000000005a6a2a42 to 000000007597c42d

STACK_TEXT:
003f7cb8 5a6a2a42 e0434352 00000001 00000005 KERNELBASE!RaiseException+0x58
003f7d5c 5a771c8c 00000000 03eddd58 003f7d80 clr!RaiseTheExceptionInternalOnly+0x276
003f7d74 5a771ebd 00000002 003f8124 5a6a2c66 clr!RaiseTheException+0x86
003f7d9c 5a771eed 00000002 00897388 5a5632ce clr!RaiseTheExceptionInternalOnly+0x30a
003f7dd0 5a8786ae 007fa098 00897388 00000000 clr!RealCOMPlusThrow+0x2f
003f7e28 5a878c11 00000000 003f8034 5a5649a4 clr!ThrowInvokeMethodException+0xac
003f8130 54289bc1 00000000 03edc3e4 00000000 clr!RuntimeMethodHandle::InvokeMethod+0xa64
003f8154 542804b6 00000000 00000000 03edc2e8 mscorlib_ni+0x2e9bc1
003f8170 52ba05e3 03999f08 036c72fc 003f818c mscorlib_ni+0x2e04b6
003f818c 52ba04f3 03999f08 00000000 00000000 System_Windows_Forms_ni+0x2005e3
003f81b4 54304157 036c2f6c 036c7fd0 00000000 System_Windows_Forms_ni+0x2004f3
003f8218 54304096 00000000 03999f40 00000000 mscorlib_ni+0x364157
003f822c 54304051 00000000 03999f40 00000000 mscorlib_ni+0x364096
003f8248 52ba0481 03999f40 00000000 003f8398 mscorlib_ni+0x364051
003f8264 52ba02cc 003f8378 00000000 03999f80 System_Windows_Forms_ni+0x200481
003f82a4 52b90322 2d0054d4 5a55abc8 ffffffff System_Windows_Forms_ni+0x2002cc
003f82f0 52b9914a 003f832c 003f8304 52b7dbd3 System_Windows_Forms_ni+0x1f0322
003f82fc 52b7dbd3 003f830c 52b901c1 003f8320 System_Windows_Forms_ni+0x1f914a
003f8304 52b901c1 003f8320 52b90145 52bd4f84 System_Windows_Forms_ni+0x1ddbd3
003f830c 52b90145 52bd4f84 0399189c 003f8350 System_Windows_Forms_ni+0x1f01c1
003f8320 530de272 0399189c 001108f6 0000c320 System_Windows_Forms_ni+0x1f0145
003f8390 771162fa 001108f6 0000c320 00000000 System_Windows_Forms_ni+0x73e272
003f83bc 77116d3a 030d577a 001108f6 0000c320 USER32!InternalCallWinProc+0x23
003f8434 771177c4 00000000 030d577a 001108f6 USER32!UserCallWinProcCheckWow+0x109
003f8494 77117bca 030d577a 00000001 003f867c USER32!DispatchMessageWorker+0x3bc
003f84a4 0a7565a4 003f8650 341ccd13 00000003 USER32!DispatchMessageA+0xf
WARNING: Frame IP not in any known module. Following frames may be wrong.
003f867c 1f90ee91 003f86c4 3412167c 0048844c 0xa7565a4
003f86b4 0a756001 0a756020 003f86c4 00000000 va_x!PeekMessageWHook+0x7347d1
003f86e8 0a704807 0a79858c 00000000 003fb778 0xa756001
003fdc08 77b917b0 00800138 77b91794 7763581e 0xa704807
003fdc4c 77b4ac29 00800000 50000063 77af38aa ntdll32!RtlDebugFreeHeap+0x276
003fe5fc 1f90ee91 003fe868 341276fc 00000000 ntdll32!RtlpFreeHeap+0x5d
003fe644 75982f08 001e001c 003fe670 0080000e va_x!PeekMessageWHook+0x7347d1
003fe888 1f8f75bb 003fe8bc 1ed00000 0b8b0020 KERNELBASE!GetVersionExA+0x42
003fe924 1f8f9099 30333331 4641443a 00000000 va_x!PeekMessageWHook+0x71cefb
003fea3c 1f8f914e 6e616862 6b726164 615c7261 va_x!PeekMessageWHook+0x71e9d9
003feb54 1f8ef13b 34127b3c 00000000 00000001 va_x!PeekMessageWHook+0x71ea8e
003febf4 1f95a463 1ed00000 00000001 00000000 va_x!PeekMessageWHook+0x714a7b
003fec34 1f95a50a 1ed00000 77af99a0 1ed00000 va_x!PeekMessageWHook+0x77fda3
003fec5c 77afd939 1f95a4ed 1ed00000 00000001 va_x!PeekMessageWHook+0x77fe4a
003fed50 77afd7fc 00000000 77636aee 00000000 ntdll32!LdrpRunInitializeRoutines+0x26f
003feebc 77afc558 003fef20 003feee8 00000000 ntdll32!LdrpLoadDll+0x4d1
003feef4 75982ca2 003feee8 003fef38 003fef20 ntdll32!LdrLoadDll+0xaa
003fef30 75af4904 00000000 00000000 0643e0dc KERNELBASE!LoadLibraryExW+0x1f1
003fef44 0a14b2bd 0afbd420 2e39e8b8 0afc4454 kernel32!LoadLibraryW+0x11
003fefa4 0a1394a3 2e39e8c8 0afc36d0 07e762b0 VAssistNET!ManualDisconnect10+0x3add
003fefd4 0a147777 0afc4458 07e762b0 00000001 VAssistNET!DllUnregisterServer+0x50d3
003ff000 4efe099a 0afc4458 0afc36d0 4f02a434 VAssistNET!ManualConnect10+0x1d7
003ff038 4efe1dac 0afc3648 0afc36d0 0afbe740 VaPkg!DllUnregisterServer+0xde64
003ff04c 5ac121c4 0afc34b8 07e762b0 2dddb101 VaPkg!DllUnregisterServer+0xf276
003ff08c 5ac1481e 2dddb131 771241f6 0afbe750 msenv!CVsPackageInfo::InstantiatePackage+0x295
003ff0bc 5ac14830 2dddb179 00843ff8 00843f88 msenv!CVsPackageInfo::TryInstantiatePackage+0x18
003ff0f4 5ac11f05 2dddb0f9 003ff1d8 05be2ca0 msenv!CVsPackageInfo::HrInstantiatePackage+0xce
003ff174 5ac11a74 0afbe740 003ff1c4 2dddb005 msenv!CVsPackageMgr::HrInstantiatePackageWithContext+0x130
003ff214 5ac8e35b 003ff24c fffffffd 05be2c90 msenv!CVsPackageMgr::HrLoadPackageWithContext+0x194
003ff270 5ac2905e 05be2c90 2dddb33d 00000000 msenv!CVSShellMenu::AutoLoadPackages+0xf7
003ff2b0 5ad66816 000002ce 00000001 003ff2e4 msenv!CVSShellMenu::SetCmdUICtxtActive+0x156
003ff300 5ac80d27 00842600 000002ce 00000001 msenv!CVsMonSel::SetCmdUIContext+0xa8
003ff358 5adbed2e 2f9c5a14 2dddb249 06405540 msenv!CSolution::ResetContextGuids+0x10a
003ff3c4 5adbf531 2dddb271 00000000 06405540 msenv!OnMainWindowCreated+0x2fe
003ff3fc 5adbf6fc 2dddb5a1 5b3b928c 06414220 msenv!CreateWpfMainFrame+0x8f
003ff42c 5adbf663 2dddb5d1 5b3b928c 5b3b9270 msenv!CreateMainFrame+0x50
003ff45c 5ac369df 2dddb519 00000000 5b3b9270 msenv!InitMainMenuWindow+0x10d
003ff494 5ac37220 2dddb52d 00000000 5abf0000 msenv!InitUIThread+0xfa
003ff4e4 5ac36165 2dddb57d 00000000 5abf0000 msenv!InitFMain+0x367
003ff578 5ad3ad77 2dddb42d 00820d34 5abf0000 msenv!VStudioMainLogged+0xcb
003ff5a0 2f9cbc3f 00820790 2d049906 00820d34 msenv!VStudioMain+0x7c
003ff5e0 2f9cc42f 2d04944e 75af51eb 2f9dbc2c devenv!util_CallVsMain+0xde
003ff8a8 2f9d905c 00000000 00804a74 0000000a devenv!CDevEnvAppId::Run+0x9bc
003ff8d0 2f9d90c1 2f9c0000 00000000 00804a74 devenv!WinMain+0xbd
003ff91c 75af338a fffde000 003ff968 77af9f72 devenv!WinMainCRTStartup+0x12f
003ff928 77af9f72 fffde000 77637d3a 00000000 kernel32!BaseThreadInitThunk+0xe
003ff968 77af9f45 2f9dbecf fffde000 00000000 ntdll32!__RtlUserThreadStart+0x70
003ff980 00000000 2f9dbecf fffde000 00000000 ntdll32!_RtlUserThreadStart+0x1b

STACK_COMMAND: .cxr 0x0 ; kb

MODULE_NAME: memory_corruption

IMAGE_NAME: memory_corruption

FOLLOWUP_NAME: memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MEMORY_CORRUPTOR: LARGE

BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE

FAILURE_BUCKET_ID: CODE_CORRUPTION_e0434352_memory_corruption!Unknown

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:code_corruption_e0434352_memory_corruption!unknown

FAILURE_ID_HASH: {d0e92a2e-f72a-4da3-12d8-cae0d3ec0b19}

Followup: memory_corruption
---------

hunt007
Senior Member

27 Posts

Posted - Sep 02 2015 : 07:02:48 AM

I cannot even revert to 2068 now.
Sigh...is there a way to reset all registry?

hunt007
Senior Member

27 Posts

Posted - Sep 02 2015 : 07:08:34 AM

the issue is probably similar to one faced by this guy:

http://forums.wholetomato.com/forum/topic.asp?TOPIC_ID=9120

He could enter key inside visual studio, but my VS itself isn't starting for me to enter key.

Edited by - hunt007 on Sep 02 2015 07:09:29 AM

Dusan
Whole Tomato Software

Slovakia
177 Posts

Posted - Sep 02 2015 : 10:42:29 AM

Could you please write us, what you deleted from Registry?

Does your registry cleaner support backup?

At first sight into a call stack, seems, that VA is not the origin of the crash. It seems to be crashing in some Windows.Forms methods and AFAIK we don't use Windows.Forms at all in VA, so that could also describe, why reinstalling to previous VA version did not help.

I don't know if it will help, but System Restore could restore also registry settings, however I would try it as last option.

Do you have also some other VS plugins installed?

Could you please also write OS and IDE versions?

Thanks.

Edited by - Dusan on Sep 02 2015 12:44:36 PM

sean
Whole Tomato Software

USA
2817 Posts

Posted - Sep 02 2015 : 1:22:58 PM

Was this install procedure something you normally do with VA or is it the first time you have done that?

See if using a registry script to get your license installed has any effect. Directions are available here: http://docs.wholetomato.com/default.asp?W281

hunt007
Senior Member

27 Posts

Posted - Sep 04 2015 : 02:56:51 AM

Thanks sean. Registry trick worked.

sean
Whole Tomato Software

USA
2817 Posts

Posted - Sep 04 2015 : 12:56:43 PM

Thanks for the update.

I tried to repro the problem by deleting HKEY_CURRENT_USER\\Software\\Whole Tomato\\Visual Assist X but it worked fine for (VA gave normal trial dialog where I re-entered license).

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