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 Latest general release build of VA is crashing
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andrewf
New Member

USA
3 Posts

Posted - Nov 03 2020 :  8:01:34 PM  Show Profile  Reply with Quote
Hi,

I have installed the latest available general release build 2393 of VA
(Release date: 2020.10.28, Version 10.9.2393) over Visual Studio Enterprise 2019 Version 16.7.7. VA keep crashing VS at random times soon after I load a C++ solution. At the time of the crash VA displays dialog that tells me to grab a crash dump and contact Wholetomato. Then VS terminates (after you click thr OK button in that dialog)

The only VA callstack I could grab at the time of crash is this:

[0x0] va_x!PeekMessageWHook + 0x1d85ab
[0x1] va_x!DllUnregisterServer + 0x23f0b
[0x2] va_x!PeekMessageWHook + 0x1d9497
[0x3] va_x!PeekMessageWHook + 0x1ed4f1
[0x4] va_x!PeekMessageWHook + 0x1e949d
[0x5] va_x!PeekMessageWHook + 0x1eeb4b
[0x6] va_x!PeekMessageWHook + 0x1eeecc
[0x7] KERNEL32!BaseThreadInitThunk + 0x19
[0x8] ntdll!__RtlUserThreadStart + 0x2f
[0x9] ntdll!_RtlUserThreadStart + 0x1b


VA_X.dll file version 10.9.2393.0 built 2020.10.28
DevEnv.exe version 16.7.30621.155 Enterprise
msenv.dll version 16.0.30611.6
Comctl32.dll version 6.10.19041.488
Windows 10 10.0 2009 Build 19042.572
16 processors (x86-64, WOW64)
Language info: 1252, 0x409

Microsoft Visual Studio Enterprise 2019
Version 16.7.7
VisualStudio.16.Release/16.7.7+30621.155
Microsoft .NET Framework
Version 4.8.04084


Andrew

andrewf
New Member

USA
3 Posts

Posted - Nov 03 2020 :  8:26:43 PM  Show Profile  Reply with Quote
Looks like VA build 2393 might be an unstable build. I've downgraded to VA build 2387 (2020.08.25 General release) and the crashing issue has disappeared


Andrew
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ChrisG
Whole Tomato Software

USA
221 Posts

Posted - Nov 04 2020 :  12:32:54 AM  Show Profile  Reply with Quote
Could you please take a screenshot of the dialog VA displays after crashing?

How frequently does the crash happen? Are you able to reproduce it somewhat reliably?

Are you working on a publicly available codebase we could try, like Unreal Engine?

Are you able to capture a crash dump using the "Windows Error Reporting" method below?
https://support.wholetomato.com/default.asp?W303

It might be better to contact support@wholetomato.com in case we need to exchange sensitive information.
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AlfredS
Junior Member

12 Posts

Posted - Nov 27 2020 :  02:30:03 AM  Show Profile  Reply with Quote
Hi!
I have a similar problem when the studio is not running as administrator.
After the studio has started and the rebuild of the database begun the studio closes without any message. If the DB was successfully built as admin I'm able to start the studio without admin right until I do some changes on my code. With a down date to 2382 the problem is gone.
If someone knows a workaround please let me know.
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ChrisG
Whole Tomato Software

USA
221 Posts

Posted - Nov 27 2020 :  02:32:30 AM  Show Profile  Reply with Quote
While I do not know of a workaround at this time, a crashdump would help us diagnose the issue.

Here are a few different ways you can capture a dump. Contact support@wholetomato.com for SFTP details to upload the dump if you capture one. We would be very grateful.

https://support.wholetomato.com/default.asp?W303

Edited by - ChrisG on Nov 27 2020 02:37:12 AM
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feline
Whole Tomato Software

United Kingdom
17027 Posts

Posted - Nov 27 2020 :  07:56:00 AM  Show Profile  Reply with Quote
While we look into any mini dumps you can capture, which anti-virus are you using?

Have you tried excluding the VA's symbol database directories from being scanned? I am just wondering if somehow anti-virus could be interfering, somehow. VA should be installed under:

%USERPROFILE%\AppData\Local\Microsoft\VisualStudio\16.0_xxxxx\Extensions
where the "16.0_xxxx" directory has a hash as the last part of the directory name, and VA will be installed into a hashed sub-directory under Extensions. Looking for the "va_x.dll" will help you to locate the correct directory. The symbol database is then stored in the "Data" sub-directory.

zen is the art of being at one with the two'ness
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