Whole Tomato Software Forums
Whole Tomato Software Forums
Main Site | Profile | Register | Active Topics | Members | Search | FAQ
User name:
Password:
Save Password
Forgot your password?

 All Forums
 Visual Assist
 Technical Support
 This is hands down the worst registration ever
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

jbriggsgl
New Member

USA
2 Posts

Posted - Sep 27 2019 :  12:57:13 AM  Show Profile  Reply with Quote
Honestly, I would never have paid for this had I known. It's not even worth it if it were free. You guys seriously need to reconsider how you handle this.

I still cannot register months later. Idera just says "unknown error" managed to reset password on the 2nd registration site for "trouble connecting" but then after resetting password it says I'm not even registered.

ChrisG
Whole Tomato Software

USA
171 Posts

Posted - Sep 27 2019 :  01:05:51 AM  Show Profile  Reply with Quote
Wow, that's awful. I'm sorry to hear you have had such a poor experience.

Have you contacted licenses@wholetomato.com? They should be able to get the issue fixed up for you.
Go to Top of Page

jbriggsgl
New Member

USA
2 Posts

Posted - Sep 27 2019 :  01:09:32 AM  Show Profile  Reply with Quote
I found a personal email in another thread of someone saying they would help. Not sure why we have to jump through hoops to use this. Maybe now that I am 3 months into my license I can finally get to use it. We'll see.
Go to Top of Page

Kyle.Wheeler
Whole Tomato Software

USA
2 Posts

Posted - Oct 02 2019 :  1:44:14 PM  Show Profile  Reply with Quote
Hi Jason,
Again, apologies for the issues with your account. I'm not sure why it was not activated when you purchased, but I'm glad you reached out to me directly and that we were able to resolve. We can happily extend your license period since you were unable to use the account for 3 months.
I know the new registration process is not ideal. Ultimately the goal is to provide a registration portal with the ability to download previous versions and self service your account. While we're not there yet, this first step was necessary. Thanks for having patience with us as we work through the transition and iterate over time.
K
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
© 2019 Whole Tomato Software, LLC Go To Top Of Page
Snitz Forums 2000