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uox
New Member
7 Posts |
 Posted - Jan 28 2010 : 11:45:27 PM
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VA_X.dll file version 10.6.1810.0 built 2010.01.22
IDE: VC6
When opening or creating new project, the whole IDE window disappears directly without any error/warning message box.
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feline
Whole Tomato Software
United Kingdom
19022 Posts |
Posted - Jan 29 2010 : 10:27:33 AM
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Clearly this is not supposed to happen.
Can you please go to:
VA Options -> System Info -> Copy Info
and paste the details (from the clipboard) into your reply. This will give us the basic information about your setup.
Do you have any other IDE plugin's installed?
Have you seen this problem with any previous versions of VA?
When you are creating a new project, do you get the crash with all project types, or only some?
Are you creating the new project, and opening a project from a local drive or some form of network or mapped drive? |
zen is the art of being at one with the two'ness |
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feline
Whole Tomato Software
United Kingdom
19022 Posts |
Posted - Jan 29 2010 : 10:41:40 AM
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Can you try the following test please. Load two instances of VC6.
In one instance of VC6 use:
IDE Build menu -> Start Debug -> Attach to Process...
and select "MSDEV" in the dialog.
Then in the second instance of VC6, that is now being debugged, please trigger the crash. Does the first VC6 instance catch the crash, and give any form of error message? Is there an option to get a call stack? Anything that would give us some clues as to the nature of this problem? |
zen is the art of being at one with the two'ness |
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uox
New Member
7 Posts |
Posted - Jan 29 2010 : 11:32:13 AM
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Creating or opening all types of projects leads the crash. There is no such problem when using vax 1738 or earlier version.
I will provide the detail info next week.
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uox
New Member
7 Posts |
Posted - Feb 01 2010 : 10:07:28 PM
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vax info:
VA_X.dll file version 10.6.1810.0 built 2010.01.22
MSDev.exe version 6.0.9782.2
Devshl.dll version 6.0.9782.0
Devedit.pkg version 6.0.9782.0
Comctl32.dll version 5.82.3790.3959
Windows Server 2003 5.2 Build 3790 Service Pack 2
Single processor (x86)
Platform: Win32 (x86)
Stable Includes:
D:\\vs98\\VC98\\INCLUDE;
D:\\vs98\\VC98\\MFC\\INCLUDE;
D:\\vs98\\VC98\\ATL\\INCLUDE;
Other Includes:
Stable Source Directories:
D:\\vs98\\VC98\\MFC\\SRC;
D:\\vs98\\VC98\\MFC\\INCLUDE;
D:\\vs98\\VC98\\ATL\\INCLUDE;
D:\\vs98\\VC98\\CRT\\SRC;
All projects are local. No other plugins are installed.
I cannot attach the second instance of vc6 for debug because when i attempt to attach second one, it automatically closed without any infomation just like the problem which is same as creating new project. |
Edited by - uox on Feb 01 2010 10:22:39 PM |
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feline
Whole Tomato Software
United Kingdom
19022 Posts |
Posted - Feb 02 2010 : 12:09:55 PM
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Thank you for the details. I wonder if the OS is a factor, Windows Server 2003 is not a common OS with our users, but it is not unheard of either. But I don't see why this should matter. I have VS2003 installed on a Windows Server 2003 test system, and there is no problems in this IDE with VA 1810.
Can you try turning on VA logging and see if any log files are generated when this crash happens please? To be honest I think this is unlikely, but if anything is written to the "errors.log" file that would be interesting. This FAQ entry explains turning on logging and where to look for the log files:
http://docs.wholetomato.com?W305
Are you able to install WinDbg on your system? The 32bit version can be downloaded from here:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
Run WinDbg via the Start menu:
Start -> All Programs -> Debugging Tools for Windows (x86) -> WinDbg
or directly run the program:
C:\\Program Files\\Debugging Tools for Windows (x86)\\windbg.exe
Load VC6 and then attach WinDbg to this process using the "Attach to a Process..." command from the File menu (alternatively, press F6). Select "msdev.exe" from the list. Sorting the process list "By Executable" helps.
Press F5 to run VC6, and then load a workspace. Hopefully WinDbg will capture some information about this crash. In the WinDbg command prompt, type the command:
.dump /mdhiptu c:\\va_problem.dmp
and then press Enter.
To close the IDE, select the "Stop Debugging" command from the Debug menu (or press Shift+F5).
Then please zip up the mini dump file and attach it to a request for assistance (and include the TOPIC_ID from the URL of your forum post if applicable, so we can match it up):
http://www.wholetomato.com/support/contact.asp |
zen is the art of being at one with the two'ness |
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uox
New Member
7 Posts |
Posted - Feb 03 2010 : 01:25:32 AM
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| Finally, i captured something in the windbg. the dump file and cmd window output are sent to customer assistance |
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feline
Whole Tomato Software
United Kingdom
19022 Posts |
Posted - Feb 03 2010 : 8:19:06 PM
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Thank you for the dump file, this is being discussed via email:
case=39125 |
zen is the art of being at one with the two'ness |
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Racey
Senior Member
USA
25 Posts |
Posted - Feb 10 2010 : 4:52:19 PM
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| I'm having this same issue running under XP Service Pack 2. |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Feb 10 2010 : 5:24:47 PM
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| Sorry about that. We're working on a new build that should address this problem. Expect it by tomorrow. |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Feb 11 2010 : 9:07:43 PM
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This was also case=39415.
case=39125 and case 39415 are fixed in build 1812.
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Topic |
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[1810] crash under vc6 environment
