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zensox
Junior Member
Germany
12 Posts |
 Posted - Nov 27 2007 : 08:59:57 AM
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Hello,
I've installed the latest Visual Assist X version (10.4.1619) with Visual Studio 2005 (SP1) and I'm occuring a strange bug.
Sometimes I have the situation that the IDE hangs at startup... The complete GUI is freezed and after some time clicking I get the typical WER dialog telling me that the application hangs.
I've looked at the callstacks of all running threads of devenv.exe but nothing seems to be wrong.
If I get this (relatively rare) bug it will appear at every further startup. Only the deinstallation of Visual Assist X helps to get a working IDE again.
If I reinstall Visual Assist now and start the IDE the first time the welcome dialog appears and I'm prompted to re-register. I enter my license code and close the welcome dialog (now the IDE usable till I close it again).
I can solve the bug nearly every time if I restart my computer and reinstall Visual Assist, strange?.
Do you need some further feedback to solve this issue?
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Edited by - zensox on Nov 27 2007 09:03:49 AM |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 09:15:56 AM
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Some further note:
I've discovered that this bug ONLY occurs if I've disabled the Welcome Dialog.
If I modify "ShowTipOfTheDay" in the registry the IDE only hangs if ShowTipOfTheDay is "No".
If I set "ShowTipOfTheDay" to "Yes" the IDE takes some time.. the StatusBar writes "Initializing Toolbox" and then the Welcome Dialog appears. If I click Close the IDE is normally usable.
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Edited by - zensox on Nov 27 2007 09:16:20 AM |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Nov 27 2007 : 11:08:05 AM
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| Which Welcome Dialog is this - where is it enabled/disabled? |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 11:12:48 AM
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Well I mean the "Tip of the Day"-Dialog.
I enabled/disabled it at "HKCU\\Software\\Whole Tomato\\Visual Assist X" RegValue: "ShowTipOfTheDay"
Sounds for me like a timing issue? Well... just speculating ;) |
Edited by - zensox on Nov 27 2007 11:16:51 AM |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Nov 27 2007 : 11:17:17 AM
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oh I see.
That is odd behavior. I would understand it more if it hung when the dialog was enabled. What else happens at startup in your IDE? What do you have "At startup" set to in Tool|Options|Environment|Startup? |
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 27 2007 : 11:17:29 AM
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| Do you have any other plugin's installed? |
zen is the art of being at one with the two'ness |
Edited by - feline on Nov 27 2007 11:17:59 AM |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 11:18:52 AM
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| No, only Visual Assist X. |
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 27 2007 : 11:19:43 AM
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| What do you have "At startup" set to in Tool|Options|Environment|Startup? |
zen is the art of being at one with the two'ness |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 11:21:05 AM
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quote:
Originally posted by sean
oh I see.
That is odd behavior. I would understand it more if it hung when the dialog was enabled. What else happens at startup in your IDE? What do you have "At startup" set to in Tool|Options|Environment|Startup?
At startup:
Show empty environment
Start Page news channel:
<empty>
Download content is unchecked |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 11:33:56 AM
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I've tried to modify the "At startup" value... here the results (with: ShowTipOfTheDay = "No")
Open Home Page (first try):
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Microsoft Visual Studio
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The Add-in 'Visual Assist X' failed to load or caused an exception.
Would you like to remove this Add-in?
If you choose yes, you will need to reinstall the Add-in to use it again.
Error Message: <Unknown Error>
Error number: 800a0030
---------------------------
Ja Nein
---------------------------
Open Home Page (second try):
IDE hangs.
Open Home Page (third try):
IDE hangs.
Load last loaded solution:
IDE hangs.
Show Open Project dialog box:
Dialog Box appears. It works!
Show New Project dialog box:
Dialog Box appears. It works!
Show empty environment:
IDE hangs.
Show Start Page:
IDE hangs.
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 27 2007 : 3:09:49 PM
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Do you have either of:
VA Options -> Startup -> Automatically check for new version
VA Options -> Startup -> Also check for new beta version
turned on? If this is turned on can you try turning it off, and see if this makes any difference?
Can you please export your VA settings and send them to me:
VA Options -> Performance -> Export Settings
Please submit the files via the form:
http://www.wholetomato.com/support/contact.asp
including this thread ID or URL in the description, so we can match it up. |
zen is the art of being at one with the two'ness |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 27 2007 : 3:16:53 PM
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quote:
turned on? If this is turned on can you try turning it off, and see if this makes any difference?
Automatically check for new version was turned on -> turning it off doesnt make any difference.
quote:
Can you please export your VA settings and send them to me:
including this thread ID or URL in the description, so we can match it up.
Done. |
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 27 2007 : 6:26:57 PM
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I have the VA settings, thank you for that. So far no problems on my test system.
Which OS are you using? The VA install directory setting suggests a 64bit OS.
Can you also export your IDE settings and send them to me as well please? Simply replying to the email from our bug tracking system will be fine.
The problem you are seeing sounds like a corrupt or broken setting, so lets see if I can reproduce it here. |
zen is the art of being at one with the two'ness |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 28 2007 : 03:59:59 AM
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quote:
Which OS are you using? The VA install directory setting suggests a 64bit OS.
Windows Vista Ultimate x64
quote:
Can you also export your IDE settings and send them to me as well please? Simply replying to the email from our bug tracking system will be fine.
Done |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 28 2007 : 04:07:47 AM
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quote:
The problem you are seeing sounds like a corrupt or broken setting, so lets see if I can reproduce it here.
Seems to be correct, I've created a new user and started visual studio (visual assist registered, no tip of the day dialog...) and it works. |
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 28 2007 : 1:22:41 PM
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I have your settings, thank you for that. I have imported all of these settings into a Vista Business 64bit machine with VS2005 and VA 1619.
I must have reloaded the IDE 30 times, if not more, with various combinations of tip of the day and the IDE's start up set to different things, and no problems, no crashes. Everything is fine.
At a wild guess the corrupt setting did not get exported properly.
If you want to go back to your original user deleting the registry key:
HKEY_CURRENT_USER\\Software\\Whole Tomato\
and all of its children *might* fix the problem. If you do this you will have to re-enter your VA license key when you next load the IDE. |
zen is the art of being at one with the two'ness |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Nov 28 2007 : 1:26:23 PM
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| Another option may be to "Reset Window Layout" in the IDE (Tools|Options|Environment|General) since those are settings which are not stored in the registry. |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 30 2007 : 07:36:53 AM
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quote:
If you want to go back to your original user deleting the registry key:
HKEY_CURRENT_USER\\Software\\Whole Tomato\
and all of its children *might* fix the problem. If you do this you will have to re-enter your VA license key when you next load the IDE.
Indeed it fixes the problem... I've noticed that the VA Outline and VA View windows are now visible at startup...
If I disable the Tip of the day and let VA Outline and VA View visible the IDE starts without problems.. (there is even no 2-3 sec delay at startup). Now I close the VA Outline window and restart the IDE -> hung.
Well I'll let the VA Outline window now visible as a hack (till I install VS2008 today... but its a really strange bug... VA seems to need a visible window at startup to work properly on my pc ;-). |
Edited by - zensox on Nov 30 2007 07:59:24 AM |
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feline
Whole Tomato Software
United Kingdom
18943 Posts |
Posted - Nov 30 2007 : 09:14:52 AM
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Most odd, I have just double checked here, and VA is quite happy on my machine with no visible windows on startup.
I wonder if installing VS2008 will make any difference. I recall one recent report where installing a second IDE fixed a strange problem. Fixed is good, but it is not obvious to me why installing a second IDE would have helped.
Remember you will need to reinstall VA after installing VS2008 so that VA can register its self with this IDE. |
zen is the art of being at one with the two'ness |
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sean
Whole Tomato Software
USA
2817 Posts |
Posted - Nov 30 2007 : 12:21:50 PM
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| Very odd. Also, I'm not sure I follow. Did deleting the Whole Tomato registry key cause the VA Outline to appear? Or did you do a "Reset Window Layout" ? |
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zensox
Junior Member
Germany
12 Posts |
Posted - Nov 30 2007 : 12:47:16 PM
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quote:
Originally posted by sean
Very odd. Also, I'm not sure I follow. Did deleting the Whole Tomato registry key cause the VA Outline to appear? Or did you do a "Reset Window Layout" ?
Don't know, I've resetted the window layout, closed the ide and afterwards deleted the registry key. Then started the IDE and the VA Outline window appeared.
Well I've uninstalled VS2005 now and installed VS2008 and VA -> No problems so far even if I import the old settings...
That doesnt fix this strange bug... but well... I got rid of it ;) |
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IDE hangs at startup when Visual Assist installed
