Whole Tomato Software Forums
Whole Tomato Software Forums
Main Site | Profile | Register | Active Topics | Members | Search | FAQ
User name:
Password:
Save Password
Forgot your password?

 All Forums
 Visual Assist
 Technical Support
 VA_X 2420_0 install problem
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

awesomegenie4
Starting Member

1 Posts

Posted - Mar 06 2023 :  12:17:05 AM  Show Profile  Reply with Quote

I want to install VA_X 2420_0 for VS2017,2019,2022 on Windows 11.
However it does not work. An error message shows this extension is already installed all product.

How can I fix it?

feline
Whole Tomato Software

United Kingdom
18749 Posts

Posted - Mar 06 2023 :  06:20:06 AM  Show Profile  Reply with Quote
You should only get this error if Visual Assist is already installed.

Can you please open these versions of Visual Studio, and for VS2017 look in the dialog:

IDE tools menu -> Extensions and Updates...

For VS2019 and VS2022 please look in the dialog:

IDE Extensions menu -> Manage Extensions

which version or versions of Visual Studio show Visual Assist as an installed extension? If it is all of them, which version of VA is shown as being installed?

zen is the art of being at one with the two'ness
Go to Top of Page

Eddie_cz
New Member

Czech Republic
8 Posts

Posted - Mar 08 2023 :  12:09:06 PM  Show Profile  Reply with Quote
I get this error too with 2476, but it is still installed in the end. Check VS if it's there.
Go to Top of Page

feline
Whole Tomato Software

United Kingdom
18749 Posts

Posted - Mar 08 2023 :  12:32:36 PM  Show Profile  Reply with Quote
Thank you for the update. Are you using a localised OS or version of Visual Studio? It is starting to look like having one or both of these localised is a factor.

zen is the art of being at one with the two'ness
Go to Top of Page

Eddie_cz
New Member

Czech Republic
8 Posts

Posted - Mar 08 2023 :  1:33:41 PM  Show Profile  Reply with Quote
Yes OS is localized, I am already in touch with you through email and ticket id 20414 (Case 149245). It seems according to logs that your installer fails to find out it went flawlessly, then VSIX installer is started as a result of false error and it of course reports it is already installed.
Go to Top of Page

feline
Whole Tomato Software

United Kingdom
18749 Posts

Posted - Mar 09 2023 :  10:32:19 AM  Show Profile  Reply with Quote
Thank you for the details. I have finally managed to reproduce this here. As far as I can tell it requires a "problem" with your IDE settings, plus having Windows localised, so a non English display language.

You will probably never know, outside of this install problem, about the "problem" with the IDE settings. The good news, such as there is good news, is that VA always installs and works correctly, in all of these cases that I have seen so far.

zen is the art of being at one with the two'ness
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
© 2023 Whole Tomato Software, LLC Go To Top Of Page
Snitz Forums 2000