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vjedlicka
Junior Member

21 Posts
Posted - Mar 03 2022 :  02:40:40 AM  Show Profile  Reply with Quote
I purchased upgrade to VA. I am not able to activate it, it says "invalid login name or password".
I am able to login to the page https://my.embarcadero.com/ using the same password !!!
Why is this hard to just continue using the product?

And it is not the first time. Last time it was a nightmare too. I hoped you fixed it but no, it in not any better. You suck.

feline
Whole Tomato Software

United Kingdom
19073 Posts
Posted - Mar 04 2022 :  10:49:27 AM  Show Profile  Reply with Quote
Many apologies for these problems.

Do you remember how this was fixed last time?

At the risk of asking a stupid question, when you login, are you using the same machine and is the web browser using the same network / proxy as the IDE? I am just wondering if for some reason they could have different network configurations, which could be a factor.
zen is the art of being at one with the two'ness
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ChrisG
Whole Tomato Software

USA
299 Posts
Posted - Mar 04 2022 :  10:54:06 AM  Show Profile  Reply with Quote
Please also email [email protected] and they will get you registered. I'm sorry you had a bad experience twice in a row.
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