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 Suggestion: Registration process
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lifeforce
Starting Member

USA
1 Posts

Posted - Dec 25 2021 :  03:27:30 AM  Show Profile  Reply with Quote
Hi.

I come to you with a crazy idea. A wise man once said, better 1000 guilty men roam free than 1 innocent man locked up.

It is patently absurd that you have a manual serial number registration process, undoubtedly to thwart a minority of people who would steal the product. Instead, the impact you would rather have on 100% of your userbase is that they pay hundreds of dollars and then can't use the product they paid for, for an indeterminant amount of time. Sometimes having to sign up for multiple trials. Its absurd.

I ordered your product over a week ago, and I have yet to receive my serial number because it has to be manually validated and sent to me. I still, as a professional software engineer working at a very large tech company, I cannot wrap my head around this.

Now I have to go make a fake email address and sign up for yet another trial because some idiot at your company decided this was a great experience for your customers.

My company uses Visual Assist, but if this experience is not fixed come time to update I WILL swap to ReSharper C++.

feline
Whole Tomato Software

United Kingdom
17989 Posts

Posted - Dec 29 2021 :  09:18:57 AM  Show Profile  Reply with Quote
Apologies for the problems the system is causing you.

At the risk of asking a stupid question, have you checked your spam email folder for any emails about your license key? I ask since this does happen, and it does cause people to believe, quite reasonably, that we have not gotten back to them.

zen is the art of being at one with the two'ness
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