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I am asked to register every time I start VS

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subspacegod
Starting Member

USA
1 Posts

Posted - Dec 11 2019 : 09:32:59 AM

I successfully entered my serial key 3 times. But every time I restart VS it asks me again. Now there are only 3 days left in the trial.

sean
Whole Tomato Software

USA
2817 Posts

Posted - Dec 11 2019 : 1:07:07 PM

We are getting multiple reports of this problems and are investigating. The licensing team has told us that anti-virus software is corrupting license info, but we remain skeptical.

Do you use cmake or unity solutions in VS?

Edited by - sean on Dec 11 2019 1:09:03 PM

sean
Whole Tomato Software

USA
2817 Posts

Posted - Dec 12 2019 : 9:37:02 PM

Please see if the following steps fix the registration issue:
- exit all instances of Visual Studio
- delete the following directory:
c:\Users\<username>\AppData\Roaming\Embarcadero- start Visual Studio
- register Visual Assist
- restart Visual Studio

Does VA ask you to register again?
In the VA About dlg (VAssistX | Help | About Visual Assist), is your serial number displayed?

sean
Whole Tomato Software

USA
2817 Posts

Posted - Dec 17 2019 : 5:43:22 PM

We have found that launching Visual Studio from Unity can cause license storage corruption. We are working on a fix. case=141648

sean
Whole Tomato Software

USA
2817 Posts

Posted - Dec 20 2019 : 2:54:42 PM

case=141648 is addressed in build 2358.
https://support.wholetomato.com/default.asp?W404
http://builds.wholetomato.com/binaries/VA_X_Setup2358_0.exe

If you continue to encounter registration issues, please contact [email protected].

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