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feline
Whole Tomato Software

United Kingdom
18097 Posts

Posted - Dec 02 2022 :  07:55:28 AM  Show Profile  Reply with Quote
Hopefully this gets resolved fairly quickly. Licensing isn't always a simple problem to solve, especially when you can install the software on more than one system.

zen is the art of being at one with the two'ness
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e1e0n
New Member

4 Posts

Posted - Jan 30 2023 :  10:15:32 AM  Show Profile  Reply with Quote
Why a legal user can't use this product after a few activations?
I was basically told I had to buy a new license because I exceeded number of registrations and
I was never made aware of that limit or number of registrations allowed.
If you have limit you should provide a way to transfer the license from one installation to another.
Due the nature of my usage I had to reinstall my system several times and each time I had to activate VA.
I own a several different products and never had any problem with activation.

Very disappointed!

Edited by - e1e0n on Jan 30 2023 10:20:23 AM
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feline
Whole Tomato Software

United Kingdom
18097 Posts

Posted - Feb 01 2023 :  07:11:04 AM  Show Profile  Reply with Quote
Can you please try emailing our license department at licenses@wholetomato.com, hopefully they can help you with this.

In general, various products I have used do require activation, and different products have different activation policies. It's not ideal, especially if you change your system a lot, but its not that rare either, for what that's worth.

zen is the art of being at one with the two'ness
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e1e0n
New Member

4 Posts

Posted - Feb 01 2023 :  6:51:46 PM  Show Profile  Reply with Quote
Yes this was the first thing I did. No help from them.

I trusted the statement that I can use VA for as long as it suites me (the latest version included in my subscription), that's not true

quote:
Originally posted by feline

Can you please try emailing our license department at licenses@wholetomato.com, hopefully they can help you with this.

In general, various products I have used do require activation, and different products have different activation policies. It's not ideal, especially if you change your system a lot, but its not that rare either, for what that's worth.


Edited by - e1e0n on Feb 01 2023 6:53:47 PM
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feline
Whole Tomato Software

United Kingdom
18097 Posts

Posted - Feb 02 2023 :  07:12:10 AM  Show Profile  Reply with Quote
I assume your current license has expired? Have you moved systems a lot? This isn't something most people run into, so I am wondering if you have any sense of how many times you have changed systems.

zen is the art of being at one with the two'ness
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e1e0n
New Member

4 Posts

Posted - Feb 02 2023 :  09:17:55 AM  Show Profile  Reply with Quote
Yes it basically just expired. I have two laptops and desktop. I upgraded one laptop and desktop. So I think I registered VA 5-6 times? If I knew it has limit (or such a low limit) I would be more careful. But it does not indicate how many times I installed it. I would have renewed but I was thinking I am ok for one more year using last VA. Now I am not sure if I will go back.
I also installed several dev env in VMs for testing and debugging (I would not registered VA there if I knew about the limit, this is what I think is not fair).


quote:
Originally posted by feline

I assume your current license has expired? Have you moved systems a lot? This isn't something most people run into, so I am wondering if you have any sense of how many times you have changed systems.


Edited by - e1e0n on Feb 02 2023 09:29:16 AM
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