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T O P I C    R E V I E W
onsager Posted - Aug 25 2019 : 09:48:28 AM
Pay 40$ more and get a broken, formerly working process...



Of course, the credentials are correct...

Next step - request new password:

'Button' silently refuses to work, EXCEPT user name and password are cleared. After getting this to work hope comes up.

... and is destroyed:

These problems can be found here at least since February.

Software is good, but this will be perhaps my last extension after 10(?) years.


3   L A T E S T    R E P L I E S    (Newest First)
Kyle.Wheeler Posted - Sep 11 2019 : 10:22:14 AM
Hi Michael, Apologies for the issues you've experienced, both technical and process. If you have a moment, send me an email directly Kyle.wheeler@wholetomato.com. I'll help get this resolved for you.
onsager Posted - Sep 08 2019 : 06:22:20 AM
Can you please drop an email to licenses@wholetomato.com with your credentials? So they will be able to help.

Meanwhile, I doubt that. They opened a case, couldn't help me and closed the thing after I demanded a refund. The last canned email offered re-opening at http://supportforms.embarcadero.com/, however VA is not to be found there among the selectable products... (BTW: "If you are having issues viewing this form in Firefox, please use an alternate web browser" - Sorry, no!).

I've been in this business for 20 years and have seen many good things die. There are clear signs on the wall.
accord Posted - Aug 25 2019 : 5:16:06 PM
Sorry for your bad experience. I can understand that you are frustrated.

Can you please drop an email to licenses@wholetomato.com with your credentials? So they will be able to help.

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