| T O P I C R E V I E W |
| FAN |
Posted - Aug 23 2023 : 10:13:26 AM
As a dedicated user of your software products, I appreciate the service your team offers through the public support forum.
I'd like to propose a suggestion that could further enhance the user experience.
I believe implementing a ticketing system could be beneficial. This system would allow users like me to submit inquiries and track their status. It offers advantages such as:
Transparency: Users can monitor their inquiry's status, ensuring clarity on progress.
Timely Updates: Automated notifications keep users informed as their inquiry evolves.
Numerous successful companies have embraced ticketing systems for improved customer satisfaction. If feasible, I suggest exploring the possibility of integrating such a system into your support infrastructure.
Thank you for considering this idea.
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| 2 L A T E S T R E P L I E S (Newest First) |
| feline |
Posted - Aug 23 2023 : 10:50:58 AM
I will raise this, but currently we use a single system for both bug reports and development work, and I doubt we want to make all of this information public. Simply providing access to specific cases on a case by case basis gets complex to manage.
We do aim to update all forum threads when we release a fix, and you can always contact support for an update on any specific case or general bug. |
| FAN |
Posted - Aug 23 2023 : 10:17:34 AM
Currently, I receive a case number via email. While this helps to track the conversation via email, it lacks a centralized way to log in and monitor the progress and status of the case. |
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