| T O P I C R E V I E W |
| ChainofChaos |
Posted - Feb 12 2022 : 11:39:33 AM
After updating from VS 2019 to 2022, my visual studio always crashed when I opened it. It always displays the key required messages. Then it becomes not responding then it closes itself how do I even select the options if it gonna always crash. Do you have any solutions? This only happens if visual assist is enabled.
What I have been done so far:
- Uninstall Visual Assist
- Complete uninstall visual assist (Including registry)
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| 11 L A T E S T R E P L I E S (Newest First) |
| feline |
Posted - Feb 15 2022 : 12:13:41 PM
Thank you for the test results email, unfortunately no clues there. Everything looks correct. Our developers are looking into this, hopefully we will have some ideas soon. |
| ChainofChaos |
Posted - Feb 15 2022 : 11:39:48 AM
quote:
Originally posted by feline
Well that's clear cut, definitely crashing inside VA. I have asked our developers about this:
case=147846
I have also emailed you about a couple of extra tests, if you have the time to try, to see if we can get some more clues.
I have already sent you both test results.
quote:
Originally posted by ChrisG
Hello. Sorry you are having this issue. Pease try installing build 2021.5, here.
https://support.wholetomato.com/default.asp?W404#2440
Does that help?
Unfortunately, no, it doesn't. The same problem, the key required message pops out, then the visual studio becomes not responding and crashes. |
| ChrisG |
Posted - Feb 15 2022 : 10:15:06 AM
Hello. Sorry you are having this issue. Pease try installing build 2021.5, here.
https://support.wholetomato.com/default.asp?W404#2440
Does that help? |
| feline |
Posted - Feb 15 2022 : 06:51:41 AM
Well that's clear cut, definitely crashing inside VA. I have asked our developers about this:
case=147846
I have also emailed you about a couple of extra tests, if you have the time to try, to see if we can get some more clues. |
| feline |
Posted - Feb 15 2022 : 06:01:56 AM
Email is working again now, I have the dump file, looking now, many thanks for this:
case=147834 |
| ChainofChaos |
Posted - Feb 14 2022 : 11:57:21 AM
Should I re-send it to your email from this forum? |
| feline |
Posted - Feb 14 2022 : 11:40:40 AM
There might be a problem with our support email at the moment, I am asking about this, but when I try emailing support I am not getting the expected response either. So it's not just you, but also it's good to know it's not just me. |
| ChainofChaos |
Posted - Feb 14 2022 : 11:26:08 AM
quote:
Originally posted by feline
Thank you for that, but so far no sign of any email.
Did you get an automated response with a case number in the subject? If so, what is the case number? I can then try looking the case up directly.
No, I didn't get any response, but I did send it. I can see it in my sent mail. Should I retry to send it?
Edit: Maybe because I use the google drive link to the dump file it got ignored? But it is the only way because the file is exceed the file size limit |
| feline |
Posted - Feb 14 2022 : 10:54:47 AM
Thank you for that, but so far no sign of any email.
Did you get an automated response with a case number in the subject? If so, what is the case number? I can then try looking the case up directly. |
| ChainofChaos |
Posted - Feb 14 2022 : 08:58:51 AM
quote:
Originally posted by feline
This is not a message I recognise. Certainly it is not the normal Visual Assist license message box. But the fact that disabling VA proves that VA is a factor, even if its not the direct source of this message.
Are you able to get a mini dump for this crash? If you are not sure how, this page explains how:
https://support.wholetomato.com/default.asp?W303
Please send me the files via email:
[email protected]
including this thread ID or URL in the description, so we can match it up.
Do you have any other extensions installed, apart from the default extensions that come with Visual Studio? It is possible there is an interaction going on here with Visual Assist.
Already sent you the file. And visual assist is the only extension that I installed. |
| feline |
Posted - Feb 14 2022 : 06:54:58 AM
This is not a message I recognise. Certainly it is not the normal Visual Assist license message box. But the fact that disabling VA proves that VA is a factor, even if its not the direct source of this message.
Are you able to get a mini dump for this crash? If you are not sure how, this page explains how:
https://support.wholetomato.com/default.asp?W303
Please send me the files via email:
[email protected]
including this thread ID or URL in the description, so we can match it up.
Do you have any other extensions installed, apart from the default extensions that come with Visual Studio? It is possible there is an interaction going on here with Visual Assist. |
