| T O P I C R E V I E W |
| dakim |
Posted - Mar 09 2020 : 2:10:31 PM
Hi
Today VA suddenly stopped working.
The support expired yesterday but I'm still using a 2019 December build.
How can I resolve this issue?
Thank you |
| 7 L A T E S T R E P L I E S (Newest First) |
| sean |
Posted - Mar 09 2020 : 5:13:19 PM
No, I'll find you over there. |
| dakim |
Posted - Mar 09 2020 : 5:11:37 PM
I sent an email to [email protected]. Should I send an email to [email protected] as well?
Thank you |
| sean |
Posted - Mar 09 2020 : 4:52:17 PM
Thanks for checking. Please send mail to [email protected] referencing this thread and if you know your serial number, please include that. |
| dakim |
Posted - Mar 09 2020 : 4:18:33 PM
Hi
No it's not updated.
The version shown in the dialog is Version 10.9.2358.0 built 2019.12.19.
The support end data is 2020.3.08
My colleague is having the same issue as well.
Thank you |
| sean |
Posted - Mar 09 2020 : 2:50:58 PM
Any chance that Visual Studio updated the extension for you?
https://docs.wholetomato.com/default.asp?W426
In the Register dialog, is the version that is reported in the dialog title the one that you thought it was? |
| dakim |
Posted - Mar 09 2020 : 2:33:33 PM
Hi
I'm using VS2019.
The license is through a slip file.
I haven't changed the VA build.
The VA trial dialog shows up when I launch VS.
I don't think it is coincident that this problem starts happening today.
The support ended yesterday.
Thank you
|
| feline |
Posted - Mar 09 2020 : 2:28:18 PM
Which IDE or IDE's are you using?
Have you just changed your version of VA?
Is there any clue to explain why VA is not working? Are you getting a message box saying your license has expired? An error message reporting a problem loading VA? Something else? |
