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 Visual Assist
 Technical Support
 2341_0 and 2341_2 freeze VS 2019
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Z01
Junior Member

13 Posts

Posted - Sep 05 2019 :  05:55:48 AM  Show Profile  Reply with Quote
I know VA is the cause or at least triggers the bug because it happens reliably and with VA disabled VS works fine...
Symptoms are that after a while devenv.exe freezes, CPU usage goes to 85% for devenv.exe and only thing I can do is kill VS.
VS version 16.2.3

downgrade to 2333 helps, for now, I have not used it long.

kevinmcm
New Member

USA
2 Posts

Posted - Sep 05 2019 :  3:14:39 PM  Show Profile  Reply with Quote
Yeah I'm getting similar behavior. Rather than roll back Visual Assist, I backed off to Visual Studio 2017 for now, but I can't do that for long.

Kevin McMahon
Bloomberg LP
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ChrisG
Whole Tomato Software

USA
162 Posts

Posted - Sep 05 2019 :  3:19:10 PM  Show Profile  Reply with Quote
What version of Visual Assist were you using? We released an update on 2019.08.05 to address an issue that sounds similar to the one you both report.

If you haven't already, please try build 2341.2. Does that solve the issue with excessive CPU usage / freezing?
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ChrisG
Whole Tomato Software

USA
162 Posts

Posted - Sep 05 2019 :  3:20:51 PM  Show Profile  Reply with Quote
It sounds like at least Z01 has already tried build 2341.2, so for you, the issue continued even with the updated build?
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kevinmcm
New Member

USA
2 Posts

Posted - Sep 05 2019 :  3:21:06 PM  Show Profile  Reply with Quote
Yeah, I updated to 2341.2. It seems like it helps a bit, in that there was a hang that it recovered from. But then it crashes a bit later anyway.

Kevin McMahon
Bloomberg LP
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ChrisG
Whole Tomato Software

USA
162 Posts

Posted - Sep 05 2019 :  3:24:27 PM  Show Profile  Reply with Quote
If you are experiencing Visual Studio crashes while using Visual Assist (the crashes often just look like VS restarted) then please collect a mini-dump of the crash and send the dump in to us.

Here is a document describing a few different ways to collect a dump. I prefer the "Windows Error Reporting" method toward the bottom.
https://docs.wholetomato.com/default.asp?W303

After you collect the dump, please contact support@wholetomato.com so that I can provide FTP login details to upload the dump.
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Z01
Junior Member

13 Posts

Posted - Sep 06 2019 :  04:38:39 AM  Show Profile  Reply with Quote
My problem is not a crash, deveenv.exe *freezes*, I can kill ,but it does not crash.
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feline
Whole Tomato Software

United Kingdom
16086 Posts

Posted - Sep 06 2019 :  07:31:07 AM  Show Profile  Reply with Quote
Are you seeing any form of pattern to these problems?

When the IDE freezes, is the title bar being updated with "(not responding)", or is it just frozen, without Windows its self deciding that the IDE is not responding?

Does the freeze happen at the same time as the CPU spikes to 100% on a single, or all cores, from the devenv.exe process?

You can still grab a mini dump of a frozen IDE process, this page explains how to do so:

https://support.wholetomato.com/default.asp?W303

zen is the art of being at one with the two'ness
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Z01
Junior Member

13 Posts

Posted - Sep 09 2019 :  06:00:00 AM  Show Profile  Reply with Quote
Will try to get a dump, btw your certificate expired.
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sean
Whole Tomato Software

USA
2698 Posts

Posted - Sep 09 2019 :  1:30:50 PM  Show Profile  Reply with Quote
Thanks for the notice. It appears that the certificates are now getting updated.
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