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onsager
New Member

5 Posts

Posted - Aug 25 2019 :  09:48:28 AM  Show Profile  Reply with Quote
Pay 40$ more and get a broken, formerly working process...

https://license.embarcadero.com/edn/#activateAccount/???????????

->




Of course, the credentials are correct...

Next step - request new password:



'Button' silently refuses to work, EXCEPT user name and password are cleared. After getting this to work hope comes up.



... and is destroyed:




These problems can be found here at least since February.

Software is good, but this will be perhaps my last extension after 10(?) years.

Michael






accord
Whole Tomato Software

United Kingdom
3212 Posts

Posted - Aug 25 2019 :  5:16:06 PM  Show Profile  Reply with Quote
Sorry for your bad experience. I can understand that you are frustrated.

Can you please drop an email to licenses@wholetomato.com with your credentials? So they will be able to help.
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onsager
New Member

5 Posts

Posted - Sep 08 2019 :  06:22:20 AM  Show Profile  Reply with Quote
quote:
Can you please drop an email to licenses@wholetomato.com with your credentials? So they will be able to help.


Meanwhile, I doubt that. They opened a case, couldn't help me and closed the thing after I demanded a refund. The last canned email offered re-opening at http://supportforms.embarcadero.com/, however VA is not to be found there among the selectable products... (BTW: "If you are having issues viewing this form in Firefox, please use an alternate web browser" - Sorry, no!).

I've been in this business for 20 years and have seen many good things die. There are clear signs on the wall.

Edited by - onsager on Sep 08 2019 06:30:22 AM
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Kyle.Wheeler
Whole Tomato Software

USA
1 Posts

Posted - Sep 11 2019 :  10:22:14 AM  Show Profile  Reply with Quote
Hi Michael, Apologies for the issues you've experienced, both technical and process. If you have a moment, send me an email directly Kyle.wheeler@wholetomato.com. I'll help get this resolved for you.
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