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support
Moderator
5503 Posts |
 Posted - Oct 20 2006 : 12:04:27 AM
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After requesting assistance, we might ask you to generate and send us a log file:
Enable logging on the Performance node of the VA X options dialog (logging begins once you click the checkbox and the dialog may not reflect that state properly after you have closed it).
If you cannot get to the options dialog then please enable logging by setting the registry key:
HKCU \ Software \ Whole Tomato \ Logging = 1
Reproduce your problem.
Exit your IDE to stop the log files getting to large. Logging will be turned off automatically when you restart the IDE.
Look for and zip the following files:
va.log
vassist.log
Startup.log
errors.log
Va.log is the most important file and should be generated any time that logging is enabled. Not all of the other files are generated every time, so simply zip up the ones you can find.
Attach the zipped files to a request for assistance (and include the TOPIC_ID from the URL of your forum post if applicable):
http://www.wholetomato.com/support/contact.asp
Logging is disabled automatically when you restart your IDE.
Do not send a log with every request for assistance.
You will find two of the files at:
C:\va.log
C:\vassist.log
If you don't have write access to c:\, then check your temp directory. Under Vista and Windows 7 these files always go to the %TEMP% directory.
The location of "Startup.log" and "errors.log" will depend on your Operating System.
Under Windows 2000 and Windows XP look for the files (VS2008 and earlier):
C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\VisualAssist\Startup.log
C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\VisualAssist\vs8_1\errors.log
Under Windows XP with VS2010:
C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Microsoft\VisualStudio\10.0\Extensions\Whole Tomato Software\Visual Assist X\VA Version Number\Data\Startup.log
C:\Documents and Settings\%USERNAME%\Local Settings\Application Data\Microsoft\VisualStudio\10.0\Extensions\Whole Tomato Software\Visual Assist X\VA Version Number\Data\vs10_1\errors.log
Under Windows Vista and Windows 7 look for the files (VS2008 and earlier):
C:\Users\%USERNAME%\AppData\Local\VisualAssist\Startup.log
C:\Users\%USERNAME%\AppData\Local\VisualAssist\vs8_1\errors.log
Under Windows Vista and Windows 7 with VS2010:
C:\Users\%USERNAME%\AppData\Local\Microsoft\VisualStudio\10.0\Extensions\Whole Tomato Software\Visual Assist X\VA Version Number\Data\Startup.log
C:\Users\%USERNAME%\AppData\Local\Microsoft\VisualStudio\10.0\Extensions\Whole Tomato Software\Visual Assist X\VA Version Number\Data\vs10_1\errors.log
Replace "vs8" with "vs9" for Visual Studio 2008
Replace "vs8" with "vs7" for Visual Studio 2003
Replace "vs8" with "vc6" for Visual C++ 6
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Edited by - feline on Sep 26 2011 4:21:22 PM |
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How do I generate a log to help debug a problem?
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